My Membership

CLUB

STILL NOT SURE?

Frequently Asked Questions

Everything you need to know before getting started with MMC.

What is My Membership Club (MMC)?

MMC is done-fo-you membership and customer retention platform that helps businesses grow repeat customers through digital membership cards, online bookings, and customer management.

How does MMC help me get more repeat customers?

Because every customer you turn into a member is another relationship you own. Instead of hoping they'll remember your business months later, you have a simple way to stay connected, provide value, and give them a reason to book with you again.

Why should I offer a free membership program?

Because it's your foot in the door. A free membership gives your customers a reason to stay connected, making it easier to build trust, encourage repeat bookings, and market to them in the future.

Who is MMC for?

MMC is built for cleaning businesses across the United States that want a simple system to keep customers engaged and coming back.

Do I need any technical skills to use MMC?

No. MMC is a done-for-you system designed to be simple. After each job, just invite your customer to join your free membership program. Once they say yes, add them to your Members page, and we'll automatically send their welcome email. From there, you've created a direct connection so you can stay in touch and encourage repeat business.

"The goal isn't the membership card. The goal is getting permission to stay in touch."

How do I get my customers to join the membership program?

Just ask them after the job is complete. If they say yes, add them to your customer list, and we'll automatically send them a welcome email with their digital membership card.

Do my customers have to pay to become members?

No. You can offer a free Bronze Membership, making it easy for most customers to join. You can also create paid membership tiers, such as Gold and Steel, with your own monthly pricing and exclusive benefits to generate recurring revenue.

Do my customers need to download an app?

No. Customers access everything through a secure link sent to their email—no app required.

How does the digital membership card work?

After a cleaning service, you simply invite your customer to join your free membership program. We'll automatically send them a welcome email with their digital membership card.

How do customers receive their membership card?

Once they join, they'll automatically receive a welcome email with their personalized digital membership card and member portal.

What features are included?

Your Essential Plan includes digital membership cards, unlimited members, online booking, a referral system, and a business dashboard.

Can I customize my membership card?

Yes. You can add your business logo and name. Each member is automatically assigned a unique Member ID.

Does MMC include a rewards program?

Rewards and loyalty features will be included with the Pro Plan. Coming Soon.

How long does setup take?

Most businesses are fully set up within 1–3 business days. But you can start using MMC after signing up

What happens after I sign up?

Once your payment is confirmed, we'll email you an invitation to create your account. After setup, you can begin adding customers right away.

Can I see all of my members in one place?

Yes. Your Members page lets you view and manage all of your members in one place, including their membership details and status.

Can I upgrade a member from Bronze to Gold or Steel?

Yes. Simply go to your Members page, select the customer, click Edit, and change their membership tier to Bronze, Gold, or Steel.

Can I edit or update a member's information after they've joined?

Yes. Simply go to your Members page, select the customer, click Edit, make your changes, and save.

Can I remove or delete a member from my account?

Yes. Simply go to your Members page, select the customer, and click Delete.

How can I contact support?

You can reach us anytime through our Contact page or by email, and we'll be happy to help.

Do you provide onboarding?

Yes. We'll guide you through the setup process and help you get started.

Can I send SMS and email campaigns?

Yes. Members can book services directly from the link in their membership email.

Can I add my staff?

Yes. You can add up to three users to manage your membership program.

Is there a contract?

No. MMC is month-to-month with no long-term contract. You may cancel anytime. Payments are non-refundable once your account has been created and activated.

Is my customer data secure?

Yes. Your data is securely stored using modern cloud infrastructure powered by Supabase.

How is MMC different from a CRM?

MMC isn't just another CRM. It's a done-for-you membership system and customer retention model built specifically for cleaning businesses.

How do I get started?

Simply visit our Pricing page or contact us to receive your payment link. Once you're signed up, we'll take care of the onboarding.

Can customers book appointments online?

Yes. Members can book services directly from the link in their membership email.

What if my customer loses or deletes the welcome email?

No problem. You can simply resend their welcome email so they can access their digital membership card again.

Can you import my existing customers?

Yes. We'll import your existing customer list for you during onboarding.

Copyright 2026. All Rights Reserved.

MMC is owned and operated by The Dispatcher LLC.

email: [email protected]

customer care: +1 (562) 689 6194

Business Address: 30 N Gould St Ste N Sheridan, WY 82801